Tag: Customer Service

We are now operating in a "contactless economy." For years, the rise in popularity for food on-demand has prevailed and ...

Mercator has tracked advanced in AI since 2017 and the number of breakthroughs made are amazing, as is how quickly ...

Finn AI, the world’s leading AI-powered conversational banking technology provider, today announces the findings from its research report: What’s My ...

From self-service apps to chatbots and virtual assistants, financial services companies and banks have expended countless resources in the name ...

It’s no surprise that exceptional customer service is a key brand differentiator, as that has been well-established over many years. ...

With the uncertainty of the ongoing economic impact of COVID-19, it is more important than ever for credit unions to ...

An interesting Finextra posting covers the topic of a recent announcement by SWIFT that indicates a strategic global initiative to ...

The impact of the COVID-19 pandemic has led many financial institutions to close branches, cut back on branch hours, and ...

The dispute management process—the means by which a consumer can contest a credit card charge—is a vital aspect of the ...