Tag: Customer Retention

Loyalty programs have proven to be a key driver in keeping customers coming back to fast casual operators through the ...

COVID-19 brought the global economy to a grinding halt, spurring stay-at-home mandates and decreasing the demand for fuel as many ...

While payments technology is removing barriers and streamlining processes across the board for B2B merchants, building professional relationships is still ...

Convenience stores, or C-stores, are a part of consumers’ everyday lives. People may need to stop for gas on their ...

At a high level, the bill payment ecosystem supports three main players: consumers, billers, and financial institutions. However, in order ...

The loyalty programs of quick service restaurants (QSRs) like Starbucks, Dunkin’, and McDonald’s have come a long way since the ...

COVID-19 has changed everything about the way we live, and this trend doesn’t seem to be pausing for the holidays. ...

Customer experience (CX) has always been a priority, but in the wake of COVID-19 it has become a survival imperative. ...

Consumers, billers, and financial institutions expect their needs to be met by today’s bill pay ecosystem. However, those needs vary ...