Smart(er) Banking Requires More Than Just Tech
Smart banking has become a catch-all term in recent years, but what does it really mean? For some, the answer ...
Tag: Customer Interactions
Stay updated on customer interaction trends in the payments industry. PaymentsJournal offers expert analysis and news on strategies enhancing customer engagement and improving user experience.
The Hidden Cost of Promo Fraud
Promotions play a big role for nearly every retailer to drive customer acquisition as much as retention. But retailers often ...
Prepaid Programs Benefit from Increased Use of Technology
Prepaid programs continue to show strength in the current economy and runway for continued growth. Mercator Advisory Group research and ...
How Employee Performance Enhances the Customer Experience
For financial services organizations, pursuing customer satisfaction—and especially its ideal, customer delight—tends to be a particularly speculative and ever-evolving proposition. ...
How Businesses Can Prevent Potential Customer Delinquencies
A helpful release on the CFO site reminds readers of the basic blocking and tackling required for the effective management ...
The Difference Between Customer Experience and Customer Engagement
In the increasingly jargoned world of business services and software solutions, the concepts “customer experience” (CX) and “customer engagement” are ...
Inclusion as a Foundational Principle of Design for Security Solutions
The inclusion of individuals of all abilities and ages is an absolutely crucial element to incorporate into security solutions. However, ...
2019’s Takeaway Trends for the Commerce and Fintech Industries
2019 has truly been a year of global digital transformation for commerce and fintech. In commerce, major companies – think ...
What Age Segment Is Least Likely to Research Products and Services on Their Smartphone?
Data for this episode of Truth In Data provided by Mercator Advisory Group's report, Customer Merchant Experience Survey by Karen Augustine, Manager, ...
Consumers perceive their own changing shopping patterns:
Data for this episode of Truth In Data provided by Mercator Advisory Group's report Shopping Behavior, Channel Usage, and Loyalty: How ...
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