How Employee Performance Enhances the Customer Experience
For financial services organizations, pursuing customer satisfaction—and especially its ideal, customer delight—tends to be a particularly speculative and ever-evolving proposition. ...
Tag: Customer Interaction
Explore the latest news and insights on customer interaction in payments and banking, focusing on technologies and strategies that enhance customer engagement and service experiences.
Credit Usage and Spending Trends in the COVID-19 Era
It’s not news to anyone that the global pandemic has changed the way we live. Restaurants have limited capacity seating, ...
During the COVID-19 Crisis, Banking Customers Need Personalized Support
With the number of U.S. unemployment claims already crossing 20 million, many people are already surviving on reduced incomes — ...
Consumer Payments Preferences Are Shifting. Here’s How to Keep Up.
The world of payments is in a state of transition and rapid innovation. Global companies need to satisfy a customer ...
BillGO Capitalizing On Current Bill Payment Experience
The following is a transcript of the podcast episode between Kelly Seild, CTO and Co-founder at BillGO and Ryan McEndarfer ...
How Surveillance and AI are Enhancing Bank Security
The adoption of AI in surveillance is positively impacting industries across the globe, and financial institutions are no exception. In ...
Small Businesses Use More Customer Service Channels the Longer They’re in Business:
Don’t miss another episode of Truth In Data! Click on the red bell in the lower-left corner of your screen ...
Hey Siri, What’s the Future of Voice Banking?
Technological progress has been reshaping the payments industry. Mobile phones have enabled mobile banking, allowing people to send and receive ...
More Merchants Are Checking Out Cashierless Store Systems
What started with Amazon Go looks to gain favor with more retailers, and not just for C-stores. Self-checkout, autonomous, or ...
2019: The Year Financial Institutions Reclaim Payments
Fueled by emerging technologies and a shift in consumer expectations, change is happening at an unprecedented rate within payments. There ...
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