Tag: Customer Experience

Stay updated with insights on customer experience at PaymentsJournal. Explore trends, news, and expert analysis on enhancing customer interactions, satisfaction, and loyalty in financial services.

Branch Launches Mobile Wallet Capabilities to Provide Immediate Debit Card Access

Apple Pay Growth Hints at the Future of Digital Wallets

by Pete Reville

February 12, 2020

As an avid Apple Pay user, I read with interest a recent Quartz article on the worldwide growth of this ...

With the Pandemic Raging, Integrated Payments Are More Important Than Ever

Kount Unveils Identity Trust Global Network With New Adaptive AI Technology, Largest Data Network of Trust and Fraud Signals, and User Experience Engine

by PaymentsJournal

February 11, 2020

Kount, the leading AI-driven fraud prevention solution, today unveiled its Identity Trust Global Network, flipping the script on fraud management ...

How Consumers and Companies Benefit from Data Aggregation

by PaymentsJournal

February 11, 2020

Data aggregation continues to gain importance in the financial services world. But what value does it offer? PaymentsJournal sat down ...

Recurring Subscription Services Are Convenient for Consumers, but at What Cost?

by Rachel Gore

February 7, 2020

A majority of American consumers are active participants in the subscription economy. From video streaming services, to Amazon Prime delivery, ...

Nets Teams Up with Bankify in Open Banking Partnership

by PaymentsJournal

January 27, 2020

Bankify, a Finnish fintech company, and Nets, a leader in the payments industry, have entered into a strategic partnership that ...

The Cashless Controversy: How Fintechs Can Be Both Innovative and Inclusive

Digital Payments: Cashless Isn’t Here Yet, but This Is How It Could Be

by Sherif Samy

January 17, 2020

Consumers today are constantly on the move. Whether it be going to work, school or running errands, they have made ...

Checkout Turbulence: Ingenico and FreedomPay Study Reveals Shoppers’ Frustrations and Desires at the Point of Sale

by PaymentsJournal

January 13, 2020

Ingenico Group (Euronext: FR0000125346 - ING), the global leader in seamless payment, and FreedomPay, the world’s leading consumer-centric commerce platform, ...

NFC Forum Speeds Up Transaction Timing

by Sarah Grotta

January 9, 2020

The NFC Forum bills itself as a standards organization that develops standards and testing capabilities for near field communications technologies. ...