Fighting Friendly Fraud: New Approaches for Beleaguered Merchants
When you think about a disputed card charge, most people’s minds go directly to identity theft and criminal scams. But ...
Tag: Credit Card Disputes
Credit card disputes arise when consumers challenge transactions, triggering an investigation process that resolves fraudulent charges, billing errors, and merchant disputes within the payments and banking sectors.
New Visa Chargeback Guidelines Will Be a Game Changer
In April 2023, Visa is set to update its requirements around reporting fraud, with the goal of reducing friendly fraud ...
Understanding First Party Fraud Chargebacks
Sometimes customers engage in legitimate transactions but then later ask for their money back from credit card issuers. The industry ...
Credit Bureau Accuracy, Disputes & Trends: More than Just Credit Cards
Keeping credit bureau data accurate is a massive task the industry has toiled with since credit cards became a mass-market ...
Increased Contactless Spending Could Be Linked to Higher Fraud and Payment Disputes, Warns Global Risk Expert
Monica Eaton-Cardone, COO and Co-Founder of merchant dispute specialist, Chargebacks911, and its revolutionary new financial institution brand, Fi911, warns of ...
CFPB, Citizens, and Credit Card Dispute Management: Too Little Too Late or Gotcha?
CFPB filed a lawsuit against Citizens Bank over the handling of credit card disputes. While we are not close enough ...
PSCU Talks Dispute Management of the Future
The dispute management process—the means by which a consumer can contest a credit card charge—is a vital aspect of the ...
Visa and Mastercard Changed Their Dispute Resolution Process. Here’s What You Need to Know
The dispute process is a crucial component of the credit card industry. When a consumer disputes a transaction, believing it ...
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