No Problem, Just Ask the Robot Like Everyone Else!
This article describes an automated interaction that was hard to discern from a human conversation. The author’s flight was cancelled, ...
Tag: Conversational AI
Explore a collection of articles on conversational AI in payments and banking. Learn how chatbots, virtual assistants, and advanced AI solutions are enhancing customer service, streamlining operations, and transforming the financial industry.
Here’s What Chatbots Should Do. But They Don’t.
Chatbots, as the primary engagement tool for digital banking, were widely adopted during COVID, but many banks soon realized these ...
Pandemic Likely to Speed Bank Adoption of Conversational and Other AI
Mercator published “70+ Processes Banks Have Already Improved Using AI” in January 2019 but given the stress of the Covid-19 ...
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