5 Ways Fraud Prevention Can Reduce Call Center Operational Costs
Financial fraud is reaching epidemic proportions across financial institutions, with scams, account takeover, authorized push payment, and first-party fraud running ...
Tag: Call Center
Discover articles on call centers, focusing on how technological advancements are enhancing customer service and payment support in the financial services industry. Learn how call centers are adapting to provide faster, more efficient solutions for businesses and consumers in banking and payments.
New Techniques in Fighting Identity Fraud
Banks and fintechs grappling with increasing identity fraud levels need to take care not to alienate their customers in the ...
Mobile Authentication Saves Call Center 250 Hours a Month
Competitive pressure makes it rare for a solution provider and customer to share data that helps define success. Here Entersekt ...
How Automation in Payment Collections Can Increase Efficiencies and Save Money
Payment collections in any industry can be a daunting yet necessary task. Fortunately, to help automate this process, many new ...
What’s My Password? Account Access Is Most Common Contact Center Request for Banks
Finn AI, the world’s leading AI-powered conversational banking technology provider, today announces the findings from its research report: What’s My ...
Pandemic Likely to Speed Bank Adoption of Conversational and Other AI
Mercator published “70+ Processes Banks Have Already Improved Using AI” in January 2019 but given the stress of the Covid-19 ...
Gather FCU Partners with CO-OP Contact Center for Member, Card and Dispute Resolution Services
Gather FCU has expanded its partnership with CO-OP Financial Services to include contact center services, as the credit union seeks ...
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