SELF-SERVICE BANKING GETS EASIER, MORE SECURE WITH CO-OP ATM TERMINAL DRIVING UPGRADES

by PaymentsJournal 0

CO-OP First to Support Diebold’s New Vista 5.1 Platform with ATM Member Engagement Enhancements

For Release on November 14, 2017:

RANCHO CUCAMONGA, Calif. – CO-OP Financial Services is marking the ATM’s 50th year by making a series of credit union member-centric upgrades to its CO-OP ATM Terminal Driving services, building on security provisions, simplifying navigation and adding new transaction options.

“The ATM presents a great innovation model for the industry,” said Todd Clark, President/CEO of CO-OP. “It’s a half a century old, and yet ongoing innovation keeps the device a critical touchpoint for consumers. CO-OP – provider of the nation’s largest credit union-owned network of ATMs – is offering enhancements for terminal driving services as part of our own continuous iteration of the platform.”

ATM Member Engagement Enhancements

CO-OP is the credit union industry’s first payments processor to support Diebold Vista 5.1 or higher ATMs.  The advanced ATM interface echoes a smartphone display, giving digitally-driven members a familiar experience. Touchscreen options seamlessly guide members through their ATM transactions, creating a fast, intuitive user experience. Features include:

  • Card Before Cash Option: Returns the members’ debit card before dispensing cash, helping to prevent left behind cards.
  • Bill Mix Option: Members can determine the denominations of requested case withdrawals.
  • Balance Inquiry Option: Allows members to perform a balance inquiry before making other transactions.
  • Enhanced User Interface: An upgraded, dynamic interface expands search options for members while delivering all the ease and intuitiveness of a smartphone display to give today’s digitally-driven members a superior experience.

New enhancements are also available for NCR Edge 5.0 or higher ATMs, supporting the Card Before Cash Option and Bill Mix Option.

 Teller Automation Enhancements

CO-OP can also offer the functionality of shared branching on select Diebold ATMs, providing full account access and transaction capabilities normally requiring a live teller. The teller automation enhancements are available for use by credit unions participating in CO-OP Shared Branch, giving them a self-service option for their own members or members visiting their branches from other participating credit unions.

In addition to the Bill Mix Option and Enhanced User Interface, the automated teller enhancements include EMV enablement for greater security and compatibility with proprietary CO-OP Shared Branch express kiosks. Also, an Enhanced Credit Union Search Capability allows members to initiate transactions with less entry via faster name search and additional information, including credit union state location.

CO-OP ATM and Shared Branch Networks

 Every CO-OP ATM is supported by CO-OP’s recently enhanced ATM and shared branch Locator app, which allows members to quickly pinpoint the most convenient CO-OP ATM or CO-OP Shared Branch. To access CO-OP’s locator app, download it from the Android Play or Apple iTunes store. Locator services are also available online at https://co-opcreditunions.org/locator.

With about 30,000 surcharge-free machines nationwide, the CO-OP ATM network is the largest credit union-only ATM network, and is larger than any single commercial bank fleet. CO-OP Shared Branch comprises 5,600 locations across the country, enabling members of participating credit unions to enter a location and conduct business as if they were in their own home branch.

For more information, visit www.co-opfs.org.

About CO-OP Financial Services

CO-OP Financial Services is a payments and financial technology company whose mission is ensuring the success of the credit union movement. CO-OP payments solutions, engagement services and strategic counsel help credit unions optimize member experiences to consistently provide seamless, personalized multi-channel offerings, while delivering secure, sophisticated fraud mitigation service. For more information, visit www.co-opfs.org.