Mercator Advisory Group Analysts to Present at BAI Retail Delivery Expo

Patricia Hewitt, director of the Debit Advisory Service, will moderate the panel, Person-To-Person Payments: Evolving An Established Product on Wednesday, October 10th from 4-5p.m. Co-panelists include Sanjeev Dher, president, CashEdge Division, Fiserv; John Feldman, general manager, clearXchange; and Arkady Fridman, Financial Innovations business development manager, PayPal. This session will explore ways the P2P ecosystem should evolve, potential target markets for current P2P profiles, the influence of Dodd-Frank, and security and consumer protection within this channel.

Ed O’Brien, director of the Banking Channels Service, will co-present the session, Evolution of Multichannel Banking: Integrating and Personalizing Channels to Deepen Customer Relationships on Wednesday, October 10th from 4-5p.m. Co-panelist for this session is Brian Pearce, senior vice president, Head of Retail Mobile Channel, Internet Services Group, Wells Fargo & Co. This presentation is part of the Multi-Channel Strategy Summit and will review novel business models employing multi-channel strategies, strengths and weaknesses of various business models, and models focusing on channel optimization.

Session attendees will gain a deeper understanding of how to leverage new and legacy technologies to enhance business profitability and drive results as well as effective tactics to offer a consistent customer experience in a cost effective manner. In addition, drawings for a free Mercator report will be held during each presentation. One attendee of Hewitt’s panel will receive her recent paper, Banking 2.0: Innovation, Disruption, and the Better Idea, and one attendee of O’Brien’s session will receive his recent work, Demographic Shifts in Banking.

To register for the sessions or to learn more about the BAI Retail Delivery Expo, click here.