Jack Henry & Associates, Inc., a leading provider of technology solutions and payment processing services primarily for financial services organizations, today announced jhaCall Center™, the latest addition to its extensive product and service offering.
jhaCall Center is a comprehensive telephone support and customer service solution that automatically captures and authenticates customer information using state-of-the-art Computer Telephony Integration (CTI) technology and supports a variety of implementation options. The sophisticated jhaCall Center software can be implemented in-house for financial institutions that want to retain responsibility for call center operations but need an intuitive, user-friendly technology platform that provides extensive case management capabilities and full integration with their JHA core processing system.
Jack Henry & Associates is also planning to offer outsourced alternatives for financial institutions that want to outsource their entire call center operations, the resolution of customer calls, or after-hours support. On behalf of the financial institutions, experienced telephone service providers will resolve customer requests and inquiries in a professional, bank-branded environment. Regardless of the implementation environment, jhaCall Center will provide a cost-effective solution that expedites and enhances customer service, improves operational efficiencies, and reduces demands on internal staffs.
Call and contact centers are once again gaining prominence with many financial institutions both as a servicing arm, as well as a sales arm for FIs. In addition to round-the-clock access and follow-the-sun service, these centers can be an effective channel to help educate prospects and customers and cross-sell selected products and services.