Global Payments Innovation Jury: 2017 Key Findings

by John Chaplin 0

Obtaining a clear consistent view of how payments are evolving globally is no small feat. However, the frequency of research and insight published on this dynamic sector is high and reflective of the level of interest garnered by payments and fintech in general.


Why is this? While operating margins are under pressure, the payments sector remains attractive because the market continues to expand and there is opportunity to secure a share of gross transaction value for many players. But the essential currency for payments now seems to be innovation, with the vast majority of players subscribing to the ‘innovate or die’ philosophy.


The Global Payments Innovation Jury has provided a consistent view on this evolution every two years since 2008 when innovation was much less of a hot topic. The 2017 Jury, comprising 70 successful payments executives from 37 countries, has looked at many aspects of the worldwide industry and given its considered views on how innovation is occurring and bringing about change.


What were the key findings of the 2017 Global Innovation Jury?


  • Asia is the clear leader in payments innovation. This goes beyond a ‘China effect’, with many other countries in the region modernising their payments infrastructures and creating environments supportive of innovation. Europe has finally moved away from the bottom of the league table, largely based on the new regulatory environment but the Jury reserves judgement on whether the hoped-for changes will materialise.


  • For venture capital backed companies, there is a shortage of growth stage finance globally mainly because the road to profitability in payments is more difficult than most business plans assume. Despite the growth capital shortage, direct investment by banks in payments companies is not seen by the Jury as a popular strategy. For companies that achieve profitability and growth, there is no shortage of private equity finance to fund an exit as well as IPO for the real stars.


  • In developed markets, investment in B2B payments is generally preferred over B2C because of the major marketing investment required to build a substantial consumer user base and the difficulty in convincing users to pay for services in markets used to ‘free of charge’. However, in developing markets, the sheer size of the underbanked market still makes B2C and P2P investments more attractive.


  • Partnering between established firms, especially financial institutions and startups, is happening more often in all regions and is increasingly seen as a win-win. The jurors who have experience of creating such partnerships believe that the time and effort required is widely underestimated.


  • At a time of great excitement about AI unlocking the power of data, this is still seen as an area of missed opportunity for the payments industry with lack of an overall data strategy being reported as the major reason for most firms missing the target.


  • The Jury see Open APIs as important enablers of innovation especially in a world of in-app payments and, in the future, transactions from Internet of Things devices. However, the Jury does not see this as risk-free and has concerns about who gets blamed by the consumers when things inevitably go wrong. The Jury makes the point that APIs are a business strategy that require proper management and not just a technology.


  • Previous juries have had a good track record in detecting hype. This time, the Jury has selected distributed ledger technology for the award, not because jurors don’t see the real potential for the technology but because the extent of the claims being made by its advocates seem to be too extreme.


If you are interested in reading more from the 2017 Global Payments Innovation Jury you can download the report in full here

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