Fifth Third Bank Chooses Online Bill Payment System

by Mercator Advisory Group 0

Fifth Third Bank has deployed Payment Manager, FIS’ online bill payment and money movement solution, across its online retail channel.

Payment Manager provides Fifth Third Bank with a comprehensive online bill payment solution, one that supplies the flexibility and enhanced functionality necessary to meet its requirements for an improved digital customer experience. In deploying Payment Manager, Fifth Third Bank is able to provide its customers with enhanced functionality including eBills, electronic delivery of bill payments, balance worksheets for tracking funds, and money movement features such as expedited payments.

“Payment Manager’s expansive functionality and flexible capabilities provide us with an opportunity to promote and grow money movement within the digital online channel – which is clearly aligned with our goal for online bill payment adoption growth,” said Larry McClanahan, vice president, director of Digital Delivery for Fifth Third Bank.

As customer acceptance and adoption of online bill payments increase, a growing number of financial institutions are implementing or upgrading their systems. FIs see the value that such systems offer their customer base –as well as the loyalty that these capabilities provide, as customers are typically reluctant to change institutions once they have set up online bill payments.

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