No Problem, Just Ask the Robot Like Everyone Else!
This article describes an automated interaction that was hard to discern from a human conversation. The author’s flight was cancelled,...
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Conversational Commerce
Stay updated with insights on conversational commerce at PaymentsJournal. Discover trends, news, and expert analysis on the integration of messaging platforms with commerce for enhanced customer experiences.
Consumer Adoption of Voice-Activated Payments is Tepid:
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McDonald’s To Beef Up Drive-Thru With Voice Recognition
Conversational commerce may be coming to your nearby McDonald’s. The burger giant is testing a voice recognition system at some...
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Nacha’s Payments Innovation Alliance Expands Innovation Topics
Nacha's Payments Innovation Alliance has released two new papers that discuss innovations associated with conversational commerce and cybersecurity. Both documents...
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Alexa Voice App Activation Adds Convenience, but at What Cost?
Amazon is extending Alexa’s capabilities to enable app activation for iOS and Android devices, so now developers have another voice...
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Conversational Commerce: Alexa, Don’t Go near My Wallet
A few weeks ago I was in a meeting with several employees of a major payments player and the subject...
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Hey Siri, What’s the Future of Voice Banking?
Technological progress has been reshaping the payments industry. Mobile phones have enabled mobile banking, allowing people to send and receive...
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Are Consumers Comfortable Using Voice-Activated for Banking?
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Read moreDetailsAlexa, What’s My Checking Balance?
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Read moreDetailsWalmart Partners With Google On Grocery Shopping Via Voice
Walmart has been flexing its tech capabilities, especially in e-commerce channels. Now it is beefing up conversational commerce features in...
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