How Employee Performance Enhances the Customer Experience
For financial services organizations, pursuing customer satisfaction—and especially its ideal, customer delight—tends to be a particularly speculative and ever-evolving proposition....
At Active Digital, David drives and oversees the company’s go-to-market motions, client partnership and success motions, solution and delivery capabilities, and thought-leadership efforts. He also focuses on ensuring corporate operations and talent teams are well aligned with the needs and pace of Active’s growth and delivery orgs. Beyond his internal business leadership, David loves to invest time with strategic client relationships and their projects where applicable.
For financial services organizations, pursuing customer satisfaction—and especially its ideal, customer delight—tends to be a particularly speculative and ever-evolving proposition....
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