Wearable Computing: Understanding the Next Wave of Customer Experience

by PaymentsJournal 0

A great deal of attention has been paid to the Apple Watch and its ability to easily “tap and pay” to make purchases in stores. But it’s important to understand that this device is part of a larger trend—the emergence of practical, wearable computers.

Wearable computing represents the next wave of personal computing, one that is likely to be as disruptive to our everyday lives as the standard bearer of the last wave, the iPhone, was. Mercator defines wearables as “continuous, ultra-portable computing devices that give users context-specific insights to enable better decision making with minimal conscious effort.” The capabilities implied in that definition are what distinguish wearables from previous forms of personal computing, and make them a revolutionary new interface.

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