Banking systems and channels continue to evolve as banks and credit unions deploy “intelligent deposit” ATMs and expand digital banking capabilities to include new smartphone and tablet apps and solutions. Financial institutions face challenges due to the increasing complexity of today’s banking systems as they become a coordinated and interrelated collection of legacy and contemporary IT infrastructures that cross channels’ systems.
In new research,
“These sophisticated machines and devices must be monitored in real time and with more precision than ever, or financial institutions run the risk of customer dissatisfaction because of downtime or equipment not working correctly,” comments
Ed O’Brien, director of Mercator Advisory Group’s Banking Channels Advisory Service and author of the research note.
This research note is 14 pages long and has 8 exhibits.
Companies mentioned in this research note include: INETCO, NCR, and Wincor Nixdorf.