The Importance of Systems Monitoring in Banking

by Mercator Advisory Group 0

Banking systems and channels continue to evolve as banks and credit unions deploy “intelligent deposit” ATMs and expand digital banking capabilities to include new smartphone and tablet apps and solutions. Financial institutions face challenges due to the increasing complexity of today’s banking systems as they become a coordinated and interrelated collection of legacy and contemporary IT infrastructures that cross channels’ systems.

In new research,

The Importance of Systems Monitoring in Banking, Mercator Advisory Group shows why robust system monitoring is crucial for modern banking systems and channels.


“These sophisticated machines and devices must be monitored in real time and with more precision than ever, or financial institutions run the risk of customer dissatisfaction because of downtime or equipment not working correctly,” comments

Ed O’Brien, director of Mercator Advisory Group’s Banking Channels Advisory Service and author of the research note.



This research note is 14 pages long and has 8 exhibits.

Companies mentioned in this research note include: INETCO, NCR, and Wincor Nixdorf.

Highlights of this note include:

  • Opportunities and challenges facing banks and credit unions as they evolve and expand they banking systems and channels

  • Mercator Advisory Group survey data on U.S. consumers’ use of a broad array of new customer-facing banking features and channels

  • The necessity for robust systems monitoring systems today and the sense of urgency for faster systems that can detect potential issues before they occur, with real-time alerts and self-diagnostics to help minimize downtime and maximize customer satisfaction

  • Review of three example solutions, from INETCO, NCR, and Wincor Nixdorf.