Tag: Chatbots

Explore the latest news and insights on chatbots in payments and banking, examining their role in enhancing customer service, streamlining transactions, and driving digital engagement.

Understanding ChatGPT and How it May Impact the Financial Industry

by Harriet Christie

April 21, 2023

As digitalization continues to permeate everyday life, data archiving has become increasingly vital for a variety of reasons. With the ...

How Banks and Payment Solutions Can Unleash First-Party Data Safely, mobile users, mobile banking apps, personal data privacy concerns, Apple Pay global expansion, mobile banking payments Netherlands, p2p lending, Wirecard Boon real-time P2P transfers, mobile banking, UK mobile banking and payments, neobanks

Will ChatGPT-4 Transform the Financial Services Space?

by Josh Einis

March 17, 2023

OpenAI recently announced the release of GPT-4, a language model which can respond to language-based queries with creative responses. And ...

Here’s What Chatbots Should Do. But They Don’t.

by Zor Gorelov

June 28, 2021

Chatbots, as the primary engagement tool for digital banking, were widely adopted during COVID, but many banks soon realized these ...

Chatbot Identifies Language, Then Uses Sentiment and Intent to Influence D2C Buying Decision

by Tim Sloane

May 21, 2021

Several interesting points here. This chatbot was designed specifically for Direct to Consumer companies and to engage customers using WhatsApp, ...

The Essential Features Of A Banking App

by SoftTeco

May 6, 2021

Modern customers expect service providers to have a strong digital presence and banks are no exception. According to Business Insider, ...

Balancing Human and Digital Assistance in Banking: A Year of Lessons Learned

by Tara Sporrer

March 24, 2021

Customers have needed a lot of help from their banks over the past year. From managing the financial impact of ...

Why is Digital Success Crucial for Financial Institutions?

by PaymentsJournal

October 7, 2020

In today’s world, digital success is more important for the prosperity of financial institutions than ever before. This is largely ...

Data from Finn AI finds bank contact centers overburdened by “routine” tasks

What’s My Password? Account Access Is Most Common Contact Center Request for Banks

by PaymentsJournal

September 22, 2020

Finn AI, the world’s leading AI-powered conversational banking technology provider, today announces the findings from its research report: What’s My ...