Papa John’s Chooses Vantiv

by Raymond Pucci 0

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Large pizza—pepperoni and mushrooms with extra cheese. Pizza lovers and customers of Papa John’s will now have their payment transactions processed by Vantiv. As the following article reports, the merchant acquirer will not only handle in-store sales, but online orders as well.

Vantiv, a leading provider of payment processing services and related technology solutions for merchants and financial institutions of all sizes, today announced it has been chosen by Papa John’s International, Inc. (NASDAQ: PZZA), the world’s third-largest pizza delivery company, to provide payment processing for its 3,300 retail locations in the United States, as well as the company’s eCommerce business.

“We are thrilled to work with Papa John’s to provide our Vantiv expertise, which encompasses rewards, resources, support and care,” said Royal Cole, group president, merchant and financial services at Vantiv.

Papa John’s, which ranked number one in customer satisfaction in the 2016 American Customer Satisfaction Index (ACSI) for 15 of the past 17 years, added Vantiv was selected because of its award-winning customer service.

National pizza chains have become technology companies driven by both productivity needs and rapidly expanding e-commerce business. Online ordering and payments integration is standard fare on mobile platforms for hungry pizza fans who order pies on the fly throughout the day. Domino’s even has “no-click” mobile ordering where your smartphone has your favorite pizza order and payment information stored for ease-of-use. Technology has also enabled faster deliveries and efficiencies as pizza drivers scoot around town to keep up with demand. Merchant acquirers of scale will increasingly go beyond payments processing to deliver added value services to meet the integrated e-commerce ordering needs of consumers.

Overview by Raymond Pucci, Associate Director, Research Services at Mercator Advisory Group

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