Although some retailers have made public announcements regarding their removal of self-checkout lines from their stores, evidence shows that the overall trend is in the opposite direction. Self-checkout has not reduced staffing, as critics had feared, but rather has produced excess staff to assist with customer service.
Retailers want self-checkout hardware that maximizes employee efficiencies, offers varying levels of service for customers, and integrates easily with point-of-sale (POS) hardware and software. On the other side of the transaction, customers want reduced checkout wait times, and a more user friendly experience.
To improve efficiency and service, merchants are now offering new options for self-checkout, including compact options and checkout robots designed to help the consumer through the process.