PaymentsJournal

Embarrassed at the Point of Sale: A Look at Credit Card Declinations.

woman hand holding credit card close up

I saw this happen to someone at the supermarket a week ago and you can feel the pain.  The shock comes across person’s face as the clerk asks for another form of payment.  They default to their checkbook and you have to wonder if the check will clear.  Either way, you can feel the pain.

Now 12% feels like a high number, but when you consider that 8-10% of accounts can fall into delinquency, it is at least directional.  It is likely that those who get declined might attempt to use the card again, so the numbers may not be pristeen.

Perhaps a false-positive on a Fraud system?

Either way, it is an experience to forget.

Overview by Brian Riley, Director, Credit Advisory Service at Mercator Advisory Group

Read the quoted story here