Consumers and Mobile Financial Services 2015

by PaymentsJournal 0

Mobile phones have increasingly become tools thatconsumers use for banking, payments, budgeting,and shopping. Given the rapid pace of developmentsin the area of mobile finance, the Federal ReserveBoard began conducting annual surveys of consumers’use of mobile financial services in 2011. The surveyexamines trends in the adoption and use ofmobile banking, payments, and shopping behaviorand how the emergence of mobile financial servicesaffects consumers’ interaction with financialinstitutions.

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