Related Features

Related Headlines

  • Premium Credit Cards: How to Hit a Small, Moving Target Mercator Advisory Group's newest report, Premium Credit Cards: How to Hit a Small, Moving Target, updates key statistics on affluent and high-net-worth consumers. It analyzes statistics that are fundamental to card product development in the U.S. market such as market growth, product ownership, and monthly and yearly card spending by cardholder segment. The report also reviews recent developments in the major card networks’ product platforms and provides an update on new features and benefits of leading issuers’ superpremium offerings.“Growth in the overall number of high-net-worth and mass affluent households has remained modest,” comments Alex Johnson, Director of Mercator Advisory Group’s Credit Advisory Service and author of the report. “The biggest area of growth, in terms of card spend, is occurring in the lowest tier of the mass affluent segment, and this is motivating issuers to invest in the features and rewards of cards targeted at that segment.” Download the report here
  • Mobile Account Opening Nearing a Tipping Point Mercator Advisory Group’s research report, Mobile Account Opening: Adjusting to a New Normal, reviews the trends driving consumer demand for and FIs’ interest in mobile account opening (MAO) and outlines the challenges and potential solutions for enabling MAO for different financial products and customer use cases.“Today, the mobile channel contributes a small trickle of new accounts for most banks. Within a few years, it will be a flood,” comments Alex Johnson, Director, Credit Advisory Service at Mercator Advisory Group and the author of the research report. “Changing consumer behaviors suggest an important role for mobile account opening moving forward, the question is when and how financial institutions should respond.” This research report contains 39 pages and 18 exhibits.Companies mentioned in this research note include: Adobe, Amazon, AU10TIX, AuthenticID, Avoka, BankMobile, BehavioSec, Betterment, Cachet Financial Solutions,, Credit Karma, Equifax, Experian, Google, Gro Solutions, ID Analytics, IDology, iovation, Jumio, Lending Club, Malauzai, miiCard, Mitek, MorphoTrust USA, OnDeck Capital, Payfone, Salesforce, Socure, SoFi, Synchrony, Trunomi, Trulioo, USAA, Yodlee, and Zoot. Get the full report here
  • Experience with Using Chip Card by Inserting in a Terminal Slot That Recognizes the Chip The most recent Insight Report from Mercator Advisory Group’s biannual CustomerMonitor Survey Series reveals that 29% of U.S. consumers own EMV-enabled chip cards, up from 10% who did in 2014, and 1 in 3 EMV card holders have used them in EMV readers in merchant terminals in the United States. Although many recognize they must dip the chip card in the checkout terminal rather than swiping it and are not bothered by the new process, 28% of EMV cardholders are bothered by it, consider it confusing, or try to avoid stores that force them to dip their chip card rather than swipe it. Young adults (52%) and mobile payers (58%) are especially likely to say so, suggesting some consumers may be likely to use mobile payments whenever they can to circumvent EMV cards. Mobile payments may potentially disrupt the credit card process by changing the way consumers choose “top of wallet” payment cards. Consumers must choose which payment cards to load in their mobile wallet and then choose the payment method for each purchase, a task more time-consuming, though less convenient than stuffing a few cards in a wallet.U.S. Consumers and Credit: Potential Disruption to Issuers, the latest report from Mercator Advisory Group’s Primary Data Service, shows that there may be a wider variety of potential disruptors to credit card use for payments and borrowing on credit than just EMV and mobile payments. Marketplace lenders, usually found online, are offering consumers a way to obtain personal loans with faster turnarounds and potentially lower rates than offered by financial institutions by directly connecting investors with borrowers online through peer-to-peer lending sites. Get the full report here
  • Small Business Cited Growth and Liquidity as Their Top Challenges in 2014 In the wake of the recession, U.S. small business owners consistently report that they have little need for or interest in credit, and yet surveys consistently reveal that small business owners are frustrated with their inability to get credit quickly. Credit card issuers continue to see only modest growth in their small business credit card programs, and yet billions of dollars are being funneled into alternative lending platforms specifically focused on serving small businesses. The U.S. small business credit card space appears to be both a sluggish product vertical and a critically underserved market representing opportunity at the same time.Get the full report here
  • Disruptive Potential of Marketplace Lending-Exhibits  10 years ago, the concept of marketplace lending was a quirky idea that intrigued a few venture capitalists. Today, marketplace lenders are some of the fastest growing, most innovative firms in the U.S. financial industry. Through the sophisticated application of technology, these new lenders are driving tremendous operational efficiencies and profitably fulfilling consumer lending needs that have historically been underserved by traditional banks. With an overwhelming amount of investment money and publicity flowing into the marketplace lending industry and regulation slowly coming into focus, it is clear that this new class of financial service providers is set to fundamentally disrupt the status quo. Get the full report here
  • Most Consider Online Purchases and Then Rewards as Their Top Rules for Credit Card Use Nearly half of credit or charge cardholders use these cards for online purchases. Rewards prompt more than one-third of credit cardholders to use their credit cards with the richest reward programs. For more information about this particular report, please visit Mercator Advisory Group's CustomerMonitor Survery Series here.
  • Small Business Loan Outstandings Dropped Markedly in 2011 While most evidence points to slow credit demand being the main inhibitor to growth in business card lending, it is worth noting as well that the duration of financial uncertainty long beyond the official end of the recession in June 2009 has created unique borrowing challenges for small businesses. For more information about this report, please visit Mercator Advisory Group's Credit Service here.
  • The Commercial Card Product Landscape Consists Primarily of Credit and Prepaid Offerings In the commercial card market (including government), we identify five product types—four credit products (P-card, T&E card, fleet card, and multicard) and prepaid. For more information about this particular report, please visit Mercator Advisory Group's Credit Service here.
  • Mobile Payment Product Development Has Been Difficult Mercator Advisory Group's research report, Mobile Payments: Opportunities and Strategies for Credit Issuers, provides a framework for understanding the current and potential impact of mobile payments technology on the credit issuing business. For more information about this particular report, please visit Mercator Advisory Group's Credit Service here.
PaymentsJournal Library
Industry Perspectives
Browse Sessions: