Banking Channels

Related Features

Related Headlines

  • Systems Monitoring Is an Important Component of an Omnichannel Banking Technology Stack The continued expansion of banking channels capabilities requires systems with such features as self-diagnostics, self-updating, and proactive preventive and corrective maintenance notifications to deliver consistent uptime, equipment availability, and high levels of customer service for an outstanding customer experience. In this research note, Systems Monitoring: A Key Component of Omnichannel Banking, Mercator Advisory Group examines the need for robust solutions to monitor system health in today’s expanded banking channels and predict when preventive and corrective action is required.“The health and availability of ATM and branch network monitoring services have always been important to financial institutions, but they are critical in today’s sophisticated channels systems. And with new and improved channels capabilities being implemented in banks and credit unions of all sizes, the expectations are even higher now,” comments Ed O’Brien, director of Mercator Advisory Group’s Banking Channels Advisory Service and author of the research note. Download the Note here
  • Can Digital Banks Stay Digital Only? Mercator Advisory Group’s latest research note, Can Digital Banks Stay Digital Only? examines the prospects for digital banks and whether they can successfully remain digital only or whether, to ensure their long term success, they must expand their presence beyond just digital channels and employ a similar omnichannel approach to that of traditional retail banking service providers.“Despite increased consumer use of digital channels, survey data clearly shows that consumers across Europe and the U.S. still value the human touch when it comes to banking, and as a result, a pure digital-only solution may fail to generate sufficient traction. So for digital banks to be successful until consumers ultimately switch their banking channel preferences to rely less on physical branches, they may need to reconsider the digital-only approach and embrace an omnichannel philosophy as banks across Europe and around the world are doing,” comments Tristan Hugo-Webb, Associate Director, Global Payments Advisory Service at Mercator Advisory Group and the primary author of the research note.Get the full note here
  • The State of Digital Banking in 2015 Smartphone ownership has reached a tipping point in the United States, and two-thirds of financial institution’s banking customers now own some form of a smartphone. Consequently, mobile banking has become popular. With the consequent convergence of the online and mobile banking channels under way, the era of digital banking, which includes the best of both channels, has arrived. Banking customers now have a wide variety of choices as to how, when, and where to bank, including ways to access their accounts via computer, mobile phone, or tablet.In a new report, The State of Digital Banking in 2015, Mercator Advisory Group reviews how digital banking is blossoming into a robust, full-featured suite of solutions across various deployment options, from computers to smartphones to tablet.Get the full report here
  • Evolution of the ATM Channel, 1966-2018 In this research, 2015 ATM Market Benchmark Report, Mercator Advisory Group reviews how the ATM channel has become the foundation for an increasing number of interactions with financial institutions and their customers and members. “Today’s ATMs are fast becoming the face of the institution for many banking customers. From their touch-screen interface to video feeds to remote contact center personnel, today’s ATMs are often filling many of the roles of traditional tellers, at least for day-to-day transactions,” comments Ed O’Brien, director of Mercator Advisory Group’s Banking Channels Advisory Service and author of the report.Get the report here
  • Demographics of Small Business Owners Financial institutions have long known that small and medium-sized enterprises (SMEs) are important contributors to their revenues and profitability. Now many are redoubling efforts to understand the needs of businesses of this size and offer products and services tailored to their needs.
  • Defining a Strategic Path for Banks Regarding EMV, Tokens, Apple Pay, and Mobile Apps A research report from Mercator Advisory Group, Defining a Strategic Path for Banks Regarding EMV, Tokens, Apple Pay, and Mobile Apps, presents consumer research evidence for why most banks will adopt Apple Pay, forecasts m-commerce dollar volume out to 2025, and identifies the gaps that Apple Pay adoption creates, including the lack of ATM support and the inability to enable payments in the banks’ existing mobile application. The report evaluates different approaches financial institutions can take to fill these gaps while also establishing a strategic plan that minimizes risk by establishing gap-filling relationships that may also offer a second-source supplier for mobile payments.
  • Common Categories of Analytics Systems Analytics has a sweeping definition, encompassing categories and capabilities that run the gamut from business systems with elements of databases, data marts, and data warehouses to data management and customer insight solutions, decisioning models, and channel management systems. For more information about this particular report, visit Mercator Advisory Group's Banking Channels Service here.
  • Evolving Online, Mobile, and Tablet Banking Opportunities When examining online, mobile, and tablet delivery modes, spotting subtle differences between the platforms may be difficult, since the latter two channels sometimes rely heavily on the online platform as a base for launch of products. For more information about this particular report, visit Mercator Advisory Group's Banking Channels Service here.
  • Hierarchy of Banking Value Creation Integral to the mission of banks and other FIs to earn customers’ confidence and the status of primary financial institution is the ability to better understand individual customers’ financial needs and offer valuable insight and advice as the customers progress by stages up the hierarchy of banking value creation. For more information about this particular report, visit Mercator Advisory Group here.
PaymentsJournal Library

Given the growth and adoption of the online banking channel, should banks reduce the number of branches?
 

 
Industry Perspectives
Mercator Perspectives
Browse Sessions:

Mercator Research