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Transforming Branch Culture From the inside out

Implementing advanced (interactive, audio-visual) terminals is a major strategic decision for financial institutions that can deliver significant cost savings, customer satisfaction, convenience, and top line growth. It should also improve branch network efficiencies and efficacy. In this paper we characterize the process as a two-pronged Logical and Physical ‘Long Game Transformation’, viewed as part of a long-term organization-wide vision.
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