The Many Combinations and Permutations of Mobile Banking Solutions
by: Ed OBrien, Mercator Advisory Group
5/13/2013
As part of Mercator Advisory Group’s research for recent (and future) reports on mobile banking, we see an ever increasing array of available products, solutions, and deployment methods. Mobile banking solutions offer something for everyone, and can include one or...
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Strategic Partnering and Outsourcing in Banking
by: Ed OBrien
4/9/2013
As part of Mercator Advisory Group’s research on topical themes in banking and channels systems, the subject of strategic partnering and outsourcing continues to come up in conversations. The underlying reason for these conversations is a general frustration by financial...
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ATMs Continue to Gain Prominence Worldwide
by: Ed OBrien
3/29/2013
As financial institutions continue to seek ways to replace lost revenues and increase overall efficiencies, and their customers and members look for increased control over their financial lives, both camps are rediscovering ATMs (and other self service and assisted service...
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Channels as a Key Component of an Outstanding Customer Experience
by: Ed OBrien
3/12/2013
Recent Mercator Advisory Group research conducted as part of our Omnichannel Business Strategies in Banking report highlights just how important banking channels are to the success of the overall customer experience. This research has shown that advanced channels systems can...
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Observations from the 2013 ATMIA U.S. Conference
by: Ed OBrien
2/26/2013
The recent ATMIA U.S. conference in Scottsdale, Ariz. was a well organized and well attended event that offered a glimpse into the future of ATMs and other self service channels in banking. Various presentations touched on everything from regulatory issues...
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The Movement Toward an Omni-Channel Approach to Banking
by: Ed OBrien
2/13/2013
Financial institutions currently are grappling with a wide range of vexing challenges, from a reduction in revenues and net interest margins, to increases in costs—particularly servicing costs—that are hurting overall profitability for banks and credit unions of all sizes. While...
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Banking Channels Observations from Asia and Europe
by: Ed OBrien
1/31/2013
A recent trip to Singapore that included stops in Tokyo and London offered insight into the ever evolving and ever changing global banking channels environment, particularly within the ATM and mobile banking channels. These self service channels increasingly offer capabilities...
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Banking on Analytics in 2013
by: Ed OBrien
1/17/2013
As banks and credit unions search for ways to be more competitive in 2013, many are examining analytics to improve the customer experience while increasing their efficiencies and overall operating effectiveness. Today’s financial institutions are among the most data intensive...
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Banking Channels are Front and Center in 2013
by: Ed OBrien
1/3/2013
Now that 2013 is here, this is a good time to take a moment to review some of the key trends occurring in banking channels. The trend towards increased dependence on, and importance of, banking channels continues to be a...
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