Proactive Outbound Communication: What’s Your Plan?
by: Paul Logan, CEO, Contact Solutions
6/17/2013
Today, competition in the prepaid market is higher than ever even Justin Bieber has a card and regulatory scrutiny continues to put the squeeze on companies in the industry. In order to remain competitive, a focus on customer experience is...
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How to Defeat Showrooming
by: Henry Helgeson, CEO, Merchant Warehouse
6/12/2013
Merchants today have a big problem on their hands showrooming. People come into their brick and mortar stores to see and touch products in real life, but instead of buying them, they look them up and purchase online, often for...
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Banks Can Top Convenience Stores in Convenience
by: Todd Nuttall, CEO and Chairman, Better ATM Services
6/5/2013
Lifestyle demands continue to impact purchasing habits and it all boils down to the key appeal for consumers time and place convenience. We have all seen the successful leveraging of one stop convenience by big box and convenience stores. That's...
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The Risks and Rewards of Payments Innovation
by: Karen Gordon, Public Relations Strategist, Zoot Enterprises, Inc.
5/23/2013
Partnerships are the name of the game in payments today Discover and PayPal, American Express and Wal Mart, Square and Starbucks. These strategic relationships are extremely powerful because they utilize each other’s strengths to make their companies more successful and...
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The Next Generation of Cross-sell
by: Alex Johnson, Marketing Specialist, Zoot Enterprises
5/13/2013
Cross sell is, and always has been, a core component of financial institutions’ business strategies. However, in today’s market—with lenders looking to grow their credit portfolios and the competition for new customers remaining incredibly fierce—the idea of deepening wallet share...
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Remain Relevant, Through Mobile Technology Adoption
by: Christopher T. Cox, Vice President, Product Development
First Data Mobile Solutions, First Data
5/9/2013
Today’s consumers are empowered by new online and mobile technology, driving forces behind continued, dramatic changes in banking and retail commerce. They expect to transact business and make payments electronically – anytime, anywhere and on any type of device. First...
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How to Increase Customer Loyalty by Using Mobile Devices
by: Henry Helgeson, CEO, Merchant Warehouse
4/18/2013
Technology has made it easier than ever for businesses to communicate with their customers on a personal level. Mobile capabilities, in particular, provide an unprecedented opportunity to connect with customers and prospects on an individual level, giving them the incentives...
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Five Simple Steps to Optimize Card Payment Performance
by: Mark Becker, Program Optimization Manager, U.S. Bank Corporate Payment Systems
4/15/2013
Most organizations have specific reasons for starting purchasing card programs. It may be to establish better control over spending, to speed up the payment process, or to cut invoice processing costs by eliminating paper. Whatever the reason, time and resources...
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P-Card Controls: Broaden Your Understanding
by: Diane McGuire, Managing Director, National Association of Purchasing Card Professionals
4/10/2013
Because all payment methods present certain risks to an organization, establishing and maintaining an effective control environment for each method, including P Card, is a must. In comparison to a traditional procure to pay process (e.g., one based on a...
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